Refund policy

Returns

All customers seeking repairs must first complete the Gearheart Industry Repair & Warranty Form. Please wait for a confirmation email from a Gearheart team member before shipping your branding iron. Returns for warranty service must include a brief note describing the issue. Because each branding iron is custom-made and one-of-a-kind, we do not offer refunds. Under rare circumstances, we may offer store credit for products returned unused and in their original packaging. All shipping costs associated with repairs or warranty service are the responsibility of the customer, regardless of the situation.

Your branding iron is warranted against defects in material and workmanship for six (6) months after the purchase date. This does not include damage or wear resulting from physical trauma (it got dropped/thrown/melted with an acetylene torch), misuse, or wear that's caused from normal use. If your iron is damaged in a way that isn't covered under the warranty, we can usually repair or replace the damaged components at a reasonable cost. Please be aware that disassembly of electric products will void the warranty. If your iron requires service, contact us.